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Frequently asked questions

What benefits can a client obtain by enrolling in CEIBA MILE?

a. Offers on fares through Home Explore – Ceiba Intercontinental (ceibaintercontinentalairlines.com) with promo code
     i. 10% off ceiba intercontinental published fares for customer first booking
     ii. 15% off ceiba intercontinental published fares for customer second booking
     iii. 20% off ceiba intercontinental published fares for customer third and fourth booking

b. Additional baggage allowance of 10kg or an additional piece of baggage where applicable, as per weight or piece concept standard baggage allowance for Burgundy level CEIBA MILE  members. Silver, Gold and Platinum members will continue to receive their respective CEIBA MILE tier benefits for baggage allowance as per the current terms and conditions.

c. One complimentary date change on bookings made with promo code (difference in fare will apply if any)

d. Complimentary onboard Wi-Fi when members book through Home Explore – Ceiba Intercontinental (ceibaintercontinentalairlines.com)

e. Members will upgrade to the next tier in CEIBA MILE when they graduate, subject to the submission of supporting documents (including but not limited to proof of graduation) and meeting the minimum flight criteria.

 

Please click the below link for terms & conditions: